Refund Policy

Your satisfaction is our priority. Learn about our comprehensive refund procedures and how we ensure fair treatment for all learners.

Last Updated: March 15, 2025

Refund Eligibility

At ConnectStream, we stand behind the quality of our educational programs. We understand that circumstances change, and we've designed our refund policy to be fair and transparent for all learners.

Course requests must be submitted within 30 days of initial enrollment
Students must have completed less than 25% of the course material
Original proof of purchase and enrollment details must be provided
Account must be in good standing with no policy violations
Refund requests must include specific reason for dissatisfaction
All downloaded materials and certificates must be surrendered

We believe in the value of our educational content, but we also recognize that every learner's situation is unique. Our team reviews each refund request individually to ensure fair treatment while maintaining the integrity of our educational programs.

Refund Process

Our refund process is designed to be straightforward and efficient. Follow these steps to submit your refund request:

Step-by-Step Refund Process

Submit Request

Email our support team at [email protected] with your enrollment details, reason for refund, and any supporting documentation.

Initial Review

Our team will review your request within 2-3 business days and may contact you for additional information or clarification.

Eligibility Assessment

We'll verify your enrollment status, course progress, and ensure all eligibility criteria are met according to our policy guidelines.

Decision Notification

You'll receive a detailed email explaining our decision, including next steps if your refund is approved or alternative solutions if declined.

Processing & Payment

Approved refunds are processed back to your original payment method within the timeframes specified below.

Processing Times

Refund processing times vary depending on your original payment method. Here's what you can expect:

Credit Cards

3-5 business days

Bank Transfer

5-7 business days

PayPal

1-3 business days

Please note that processing times may be extended during peak periods or due to banking holidays. We'll keep you informed throughout the process and provide tracking information when available.

Special Circumstances

We understand that exceptional situations may arise. While our standard policy covers most scenarios, we consider special circumstances on a case-by-case basis.

Medical emergencies, family hardships, or significant life changes may warrant special consideration even if they fall outside our standard eligibility criteria. We encourage you to contact our support team to discuss your specific situation.

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Important Policy Notes

Promotional courses, heavily discounted programs, and completed certifications may have different refund terms. Group enrollments and corporate training packages follow separate refund procedures. Always review specific terms provided at the time of purchase.

For enterprise clients and bulk purchases, custom refund terms may apply as outlined in your service agreement. Contact your dedicated account manager for assistance with corporate refund requests.

Need Help with Your Refund?

Our support team is here to assist you through every step of the refund process. Don't hesitate to reach out with questions or concerns.

[email protected]

+61417181624

16 Kimmuli Dr, Elanora QLD 4221