What Are Cookies and Tracking Technologies?

Cookies are small text files that websites place on your device to remember information about your visit. Think of them as digital sticky notes that help websites recognize you when you return. At ConnectStream, we use various tracking technologies beyond traditional cookies, including web beacons, pixel tags, and local storage mechanisms.

These technologies work together to create a seamless learning experience on our platform. When you visit connectstream.site, these tools help us understand how you interact with our content, remember your preferences, and provide personalized learning recommendations that match your interests and skill level.

Types of Tracking We Use

We employ different categories of tracking technologies, each serving specific purposes to enhance your experience on our platform:

How Tracking Technologies Enhance Your Experience

Our tracking technologies work behind the scenes to create a more intelligent and responsive learning environment. Here's how they benefit you:

• Personalized Learning Paths We track your progress through different courses and modules to suggest the most appropriate next steps in your learning journey, ensuring you build skills in a logical sequence.
• Resume Where You Left Off Our tracking remembers exactly where you stopped in each course, video, or exercise, allowing you to pick up seamlessly from any device without losing your place.
• Adaptive Content Delivery Based on your learning speed and comprehension patterns, we adjust the pace of content delivery and provide additional resources when you need extra support on challenging topics.
• Performance Optimization We monitor how quickly pages load for you and optimize our servers accordingly, ensuring you spend more time learning and less time waiting for content to appear.
• Security and Fraud Prevention Our tracking helps identify unusual activity patterns that might indicate unauthorized access to your account, protecting your learning progress and personal information.

Managing Your Cookie Preferences

You have control over how tracking technologies interact with your browsing experience. While essential cookies are necessary for platform functionality, you can manage other types through your browser settings.

Data Retention and Your Control

We believe in responsible data management and provide you with meaningful control over your information. Our retention policies are designed to balance functionality with privacy protection.

Retention Periods

Essential cookies typically expire when you close your browser or after 24 hours, whichever comes first. Functional cookies that remember your preferences may last up to one year, while analytics data is aggregated and anonymized after 90 days. Marketing cookies are refreshed every 30 days and can be cleared at any time through your browser settings.

Your Data Rights

You can request a copy of the data we've collected about your platform usage, ask us to delete specific information, or opt out of certain tracking activities. Our system is designed to honor these requests promptly while maintaining the security and functionality of your account.

For learners in Australia, we comply with the Privacy Act 1988 and provide additional protections for personal information. You have the right to access, correct, or delete your personal data, and we'll respond to such requests within 30 days.

Third-Party Integration and Data Sharing

ConnectStream integrates with carefully selected third-party services to enhance your learning experience. These partnerships are governed by strict data protection agreements that limit how your information can be used.

We work with analytics providers to understand learning patterns, payment processors for secure transactions, and content delivery networks to ensure fast loading times across Australia and globally. Each partner has been vetted for their privacy practices and commitment to data protection.

We never sell your personal data to third parties or use it for purposes unrelated to your education and platform improvement. Any data sharing is limited to what's necessary to provide you with the best possible learning experience.

Updates and Changes to This Policy

As technology evolves and we introduce new features to enhance your learning experience, this policy may be updated to reflect these changes. We'll notify you of significant updates through email or prominent notices on the platform.

Minor clarifications or technical updates will be reflected in the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect and use your data.

When major changes occur that affect how we collect or use your data, we'll provide at least 30 days' notice and may request your consent for new tracking activities that go beyond what was previously covered.